Refund policy

Damaged or Incorrect Items

If your box arrives damaged, defective, or you received the wrong item, please contact us within 24 hours of delivery at hello@miandma.shop with your order number and a photo of the issue. This applies to all destinations we ship to, including Kuwait and the GCC. We’ll arrange a replacement or refund at no extra cost to you — you won’t need to return the item.

 

All Other Sales Are Final

Due to the personal and hygiene-sensitive nature of our products (baby clothing and accessories), we’re unable to accept returns, exchanges, or refunds for change of mind once an order has been placed. Please review your order carefully before checkout.

Refund Processing

Approved refunds (for damaged or incorrect items) are processed back to your original payment method within 7–14 business days, depending on your bank or KNET processing times.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@miandma.shop

 

Order Cancellations

Orders can be cancelled free of charge before they’ve shipped. Once a box has been dispatched, our final sale policy applies.

Contact Us

Questions about your order? Email us anytime at hello@miandma.shop